Frequently asked questions

Barkhaus is a pet care destination offering dog hotel, daycare, grooming, and play services in a safe, supervised, and comfortable environment. It is designed to give pet parents peace of mind while their dogs enjoy a happy, enriching experience.

Barkhaus is ideal for dog parents who need reliable pet boarding, a safe place for daytime care, or professional grooming services. It is especially helpful for busy owners, frequent travelers, and pets who enjoy socialization and structured play.

Advanced booking is highly recommended, especially during weekends, holidays, and peak travel seasons. This helps ensure slot availability and allows the team to prepare for your dog's visit. You may make your booking through our booking portal.

We accept Visa, Mastercard, and JCB for Debit and Credit Cards, and GCash, Maya, and QR PH for e-wallet and bank transfers.

Bring your pet's food, any necessary medication, vaccination records if required, and comfort items like a familiar blanket or toy. Keeping your pet's routine as familiar as possible helps them settle in more easily.

Safety is maintained through expert 24/7 care, supervised playgroup matching, clean facilities, and proper feeding and handling protocols. Your pets are monitored closely to reduce stress and prevent unnecessary conflicts or accidents. We also provide daily photo updates so you can rest assured they are given the utmost care and attention.

Yes, pets receive daily movement and supervised activity based on their energy level, temperament, and with owners' consent. We value the need for your pets to have their days as balanced as possible while under our care and supervision.

Yes, daycare can be a great option for pets that enjoy human interaction, playtime, and structured activity. Feel free to bring them over and have them interact with our staff and the other pets!

A responsible daycare evaluates temperament, social behavior, health status, and comfort level around other dogs. The goal is to make sure each pet can participate safely and enjoyably.

Shy dogs can still benefit from daycare if they are introduced slowly and placed in an environment that respects their pace. Not every dog needs the same play style, and a good facility should adjust care accordingly.

Grooming frequency depends on coat type, activity level, and lifestyle, but most dogs benefit from regular grooming every few weeks to a few months. Consistent grooming helps maintain coat health, skin comfort, and hygiene.

A grooming session may include shampoo, blow-dry, brush out, plus essential care like teeth brushing, paw pad cleaning, ear cleaning, and more depending on the package and any add-ons selected. The exact service will always be explained before the appointment.

Many dogs are nervous at first, and our grooming team have the experience and capability to treat and handle your pets lovingly and carefully.

Yes, most pet care facilities require updated vaccinations to help protect all dogs in the facility. This is especially important in shared environments like daycare, hotel, and boarding.

Special needs should always be discussed before booking so the team can assess whether the dog's care requirements can be properly supported. Clear communication helps ensure the safest and most comfortable experience.